PRIVACY POLICY

When you request towing or roadside assistance services, we collect the following information:

• Customer Name

• Pick-up Location

• Drop-off Location

• Vehicle Type

• Reason for Tow

• Debit/Credit Card Information (for securing and processing payment)

We do not store your debit or credit card information. All payment details are processed securely and are not accessible or retained after the transaction is completed.

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How We Use Your Information

We use the information you provide to:

• Dispatch drivers and deliver towing or roadside assistance services

• Secure and process payment for services rendered

• Communicate with you regarding your request or provide updates

• Improve our service quality and customer experience

Payment Security

All card payments are processed using secure, third-party payment platforms.

• We do not store, retain, or have access to your full card information after the payment is completed.

• Our payment process complies with industry-standard security protocols to protect your financial data.

Sharing of Information

We do not sell or share your personal information with third parties for marketing purposes. Your data is shared only with:

• Our secure payment processor for transaction processing

• Towing personnel for completing the requested service

• Law enforcement or legal authorities if required by law

SMS & Communication Consent

SMS Terms & Conditions
Optimus Towing and Recovery LLC

1. SMS Consent Communication:
The phone numbers collected as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:
By opting in to receive text messages from Optimus Towing and Recovery LLC, you may receive SMS notifications related to:

• Tow or service request updates

• Job status notifications

• ETA updates from drivers

• Appointment confirmations or changes

• Billing or payment reminders

• Service promotions or holiday schedule updates (if applicable)

3. Message Frequency:
Message frequency may vary depending on the type of communication.
Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your service status or account information.”

4. Messaging & Data Rates:
Standard message and data rates may apply based on your mobile carrier’s pricing plan. These rates may vary depending on whether messages are sent domestically or internationally.

5. Opt-In Method:
You can opt in to receive SMS messages from Optimus Towing and Recovery LLC in the following ways:

• Verbally, during a service call or customer interaction

• By checking the SMS consent box on our service request forms

• By providing your phone number via our website or online communication tools

6. Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. You may also contact us directly to be removed from our SMS list.

7. Help & Support:
If you are experiencing issues or need assistance, reply with the keyword “HELP.”

8- Standard Messaging Disclosures:

• Message and data rates may apply.

• You can opt out at any time by texting "STOP."

• For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] 

• Message frequency may vary

Your Rights

You can request to:

• Review or correct your personal information

• Withdraw communication consent

• Ask questions about how your data is handled

To make a request, contact us using the information below.